The Valencia-based Las Provincias said that dozens of irritated locals expressed their frustration to the paper, such as Mercedes Garc‹a, who said, "It's a shame, because there are always empty seats. I've been calling every ten minutes and I can't get through." Another would-be patron said she tried to call every half hour for an entire day, with no luck.

The Palau, which was inaugurated last October and begins a full concert and opera season this fall, does not yet sell tickets online. The venue is part of the Ciutat de les Arts i las Ciencias complex designed by superstar architect (and Valencia native) Santiago Calatrava.

The Valencia newspaper Levante had also previously reported that several major events had been double-booked for the same days at the Palau, but a look at the performance schedule on the venue's website indicates that those clashes have now been fixed.