The BroadwayHD service moved quickly March 31 to apologize and offer compensation for problems experienced by certain users of its March 30 inaugural live stream of Buried Child March 30.
The New Group's revival of Sam Shepard’s Pulitzer Prize-winning Buried Child, which began performances February 2 at The Pershing Square Signature Center, was streamed live on BroadwayHD.com.
BroadwayHD released a statement addressing the technical issues and pledging to give free one-month subscriptions to those who were affected.
The statement reads, “Last night, BroadwayHD produced its first-ever live stream, The New Group’s production of Buried Child. Although the majority of viewers had an excellent viewing experience, some reported video and audio problems, especially when attempting to stream on smaller devices. We offer our apologies, and those affected will receive a free one-month BroadwayHD.com subscription. We are working with our technical team to improve these complications for future live streams, and look forward to further feedback as we continue to bring live performances into the homes of theater fans everywhere.”
Live stream passes had been sold for $9.99. Buried Child was offered free with all annual subscriptions to BroadwayHD’s on-demand library, available as a monthly subscription for $14.99 with unlimited access to all content, an annual subscription service for $169.99, or as a two-day rental for $7.99 per production.
Helmed by Scott Elliott, the Off-Broadway revival of Buried Child is set to close April 3. It features Mad Men star Rich Sommer, Broadway vet Larry Pine (Casa Valentina), Ed Harris (Apollo 13), House of Cards actor Paul Sparks, Nat Wolff (Paper Towns), Taissa Farmiga (American Horror Story) and Amy Madigan (Twice in a Lifetime.)