How to Obtain a Refund for Shows Affected by the Strike

Special Features   How to Obtain a Refund for Shows Affected by the Strike Have you purchased tickets to a Broadway show that is affected by the strike? The following is a quick guide to obtaining a refund for those tickets.
How high will ticket prices go?
How high will ticket prices go? Photo by Greg Kalafatas

According to the League of American Theatres and Producers, if tickets were purchased through a credit card (for shows not at Nederlander theatres), in most cases the card will automatically be credited with a refund.

  • Tickets purchased with a credit card via Telecharge.com (by phone or on the internet) "will be automatically credited within two business days."
  • Tickets purchased with a credit via Ticketmaster.com (by phone or on the internet) will "automatically be credited with the ticket price and convenience charges, and should post to your account within 7 to 10 business days." The $3.10 processing fee and any ticketFast or UPS delivery charges are non-refundable.
  • Tickets purchased at the box office by credit card "will be automatically credited within 2 to 10 business days."

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  • Those who purchased tickets at a theatre's box office with cash or by check should return to the box office for a refund. If the theatre's box office is closed, a refund may be obtained by mail. For refunds to August: Osage County, Avenue Q, A Bronx Tale, Chicago, A Chorus Line, The Color Purple, Curtains, Dr. Seuss' How the Grinch Stole Christmas, Duran Duran, The Farnsworth Invention, Is He Dead?, Jersey Boys, Les Misérables, Mamma Mia!, Monty Python's Spamalot, The Phantom of the Opera, Rock 'n' Roll, The Seafarer and Spring Awakening, mail the ticket to Telecharge.com, 411 Hackensack Avenue, Hackensack, NJ, 07601.

  • For refunds to shows at Nederlander theaters — Cyrano de Bergerac, The Drowsy Chaperone, Grease, Hairspray, Legally Blonde, The Little Mermaid, The Lion King, Rent and Wicked — all tickets must be returned to the box office. If the box office is closed, mail the ticket to Nederlander Organization, 1450 Broadway, 6th Floor, New York, NY 10018.
  • Tickets purchased at the Broadway Ticket Center (1560 Broadway, between 46th and 47th Streets) should be returned to the Center for a refund or exchange.
  • Those who purchased tickets on-line through Theatre Development Fund (tdf.org) will also be refunded: the ticket price will be credited to your credit card. Those who purchased tickets by mail through TDF will receive a refund check from TDF. If tickets were purchased elsewhere, the League advises ticket holders to return to or contact the point of purchase. It is also advisable to retain a photocopy of the tickets.