Credit card fraud costs an estimated £400 million a year, so ways of making cards and other transactions safer and more secure are essential.
A more old-fashioned concern regarding security was raised with the robbery of the Hampstead Theatre box office earlier in March. This sort of thing is rare in theatres, and the regular use of credit cards by patrons makes it less worthwhile a risk for robbers than it used to be.
Ticketing is, of course, fundamental to the survival and success of theatre, as was reflected by the range of speakers at the conference — including Jeff Hamblin (Chief Executive of the British Tourist Authority and of STAR) and Richard Pulford, the Chief Executive of SOLT (Society of London Theatre) and the TMA (Theatrical Management Association).
—By Paul Webb Theatrenow