Box Office Manager

JOBS

Box Office Manager

Vineyard Theatre
New York, NY 10003
US

CONTACT NAME

Dennis Hruska

Job Details

CATEGORY

Administrative

TITLE

Box Office Manager

DESCRIPTION

Vineyard Theatre—the non-profit Off-Broadway theatre company whose Pulitzer Prize and Tony Award-winning productions include INDECENT, AVENUE Q, HOW I LEARNED TO DRIVE and THREE TALL WOMEN—is seeking a Box Office Manager to join our team. Working closely with the Marketing Department and General Management team, the Box Office Manager will oversee the day-to-day ticketing and Front of House operations for the company.

Responsibilities include, but are not limited to:

·         Hiring, training, scheduling and overseeing all Box Office Associates, House Managers and Concessions Managers in all Front of House operations.

·         Responsible for accurate daily and seasonal Front of House reporting and reconciliation, budgeting and expense tracking, per performance and throughout the season.

·         Staying current on best practices for theatre management, including innovative uses of the OvationTix ticketing software, fire guard training and certification, ADA accessibility protocols and laws.

·         Providing first-class customer service and de-escalation practices, ensuring that The Vineyard's members and audiences receive professional, sincere and enjoyable service at all times.

·         Building and managing all upcoming events for public purchase and membership reservations in OvationTix.

·         Managing performance ticket holds, member rates, discount codes, and all public series information. 

·         Managing pre show will call operations, and ensure safety procedures are in effect; including all ADA requirements are met.

·         Maintaining an accurate database of events, patrons and members, updating and modifying records as necessary.

·         Maintaining the front of house displays and overall appearance of the lobby.

·         Remaining knowledgeable and accurately informed of all aspects of The Vineyard's productions, memberships, and special events.

·         Collecting and sharing feedback with administrative and production staff about subscriber and ticket buyer concerns, as well as staff needs.

·         Maintaining professional and technical knowledge by attending educational workshops, meetings, reviewing publications, establishing personal networks and cultivating important relationships.

·         Assisting with special marketing, development and production projects as needed.

 

 


Qualifications:

 

·         Bachelor’s degree or commensurate experience, with 1-3 years’ experience working in a box office, with OvationTix, and preferably in the performing arts

·         Experience with proper cash handling practices.

·         Must have exceptional and personable telephone and customer service skills with the ability to respond to all aspects of ticket sales; i.e. provide information, market programs and events, encourage membership and audience development.

·         Must be able to work well under pressure with staff and the public, work independently, manage multiple tasks, and have superb attention to detail.

·         Able to take ownership of problematic situations using proper judgment to find possible solutions or alternatives while maintaining positive guest relationships.

·         Ability to communicate in a clear, professional and patient manner with all internal and external customers.

·         Ability to remain flexible in working duties, adapting to the changing business needs as required.

·         Willingness to work evenings (weekends and holidays as required).

·         Excellent computer skills required: Windows, Excel, and database management.


Compensation:

  • Salary is $32,000 - $35,000 based on experience
  • Health Benefits and Vacation Package after 3 months

 

Interested candidates: please send cover letter and resume via email to jobs@vineyardtheatre.org. No phone calls please. Vineyard Theatre is an equal opportunity employer. A successful applicant will be able to articulate a history of advocating for diversity, equity and inclusion in their work.

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