Box Office Manager

Box Office Manager

CATEGORY: Administrative

SuperReal
New York, NY 10004
US

Job Details

DESCRIPTION



After a spectacular summer installation, SuperReal (https://www.superrealnyc.com) is returning to NYC this winter. Seeking an experienced Box Office Manager to oversee day-to-day box office operations for this exciting immersive experience with General Admission ticketing and a free-flow format, featuring cutting-edge visual technology in downtown Manhattan.


Please note: SuperReal will be open on Christmas Eve, New Year’s Eve, and New Year’s Day.


GENERAL RESPONSIBILITIES (include but not limited to):

- Manage all aspects of daily box office operations
- Process walk up ticket orders, re-bookings, and refunds as necessary
- Troubleshoot ticketing and audience issues as they arise (in person, email, and/or phone)
- Process all complimentary ticket requests as given by General Management
- Be aware of all promotions and marketing offers for the experience
- Monitor ticket sales, and report trends to General Manager
- Audit box office related financials
- Prepare detailed box office reports
- Manage box office staff; Promote and maintain a positive environment.
- Educate box office staff on all policies, procedures and company decorum for the experience
- Manage timesheet tracking of box office staff
- Act as a key face of the experience to the public in company policy, decorum and demeanor
- Maintain physical box office setup; Monitor supplies and equipment
- Set up/break down of box office within the venue, as needed
- Work with ticket company on programming as needed


QUALIFICATIONS:
- 2-3 years’ experience as a box office manager or representative, including management level work experience
- Knowledge of ticketing softwares. Direct experience with Fare Harbor a plus
- The ability to communicate respectfully with diplomacy across all levels of business is essential
- Excellent interpersonal and communication skills.  Bi/Multilingual preferred.
- Strong knowledge of Box Office or similar operations, customer service computer operations, accounting/cash management procedures
- Ability to work day, evening and weekend hours, based on the needs of daily business operations
- Knowledge of Google Suite
- Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse potentially volatile situations with tact
- Must be able to work under pressure to meet strict deadlines, but also know when to be flexible/accommodating



TO APPLY:

Send your resume and cover letter to jobs@LDKProductions.com with subject line “Box Office Manager - SR”.

DURATION

December 13, 2019 - January 9, 2020

HOW TO APPLY

APPLY BY EMAIL

Send e-mail to jobs...

*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.
 X

Blocking belongs
on the stage,
not on websites.

Our website is made possible by
displaying online advertisements to our visitors.

Please consider supporting us by
whitelisting playbill.com with your ad blocker.
Thank you!