Call Center Agent

Call Center Agent

CATEGORY: Administrative Inc. (AudienceView)
New York, NY 10018


Blaire Coady

Job Details


Call Center Job Description

Our Call Center Agents are customer-oriented service professionals serving as liaisons between our clients and their customers to provide a seamless ticketing experience through our cloud-based ticketing software. Our team consists of hard-working individuals active in/knowledgeable of the performing arts and entertainment industry with a passion for arts and culture. Each member of the team contributes to our warm and welcoming work environment, balances personal responsibilities with a flexible, hourly work schedule, maintains a positive and collaborative mindset, and works energetically to achieve department and company-wide goals.   


Manages inbound calls and customer service inquiries

Identifies and assesses customers’ needs

Provides product/services information by utilizing multiple resources

Builds trust with clients and customers through honest and caring customer support

Troubleshoots and investigates potential or emerging issues

Adheres to department and company-wide policies

Maintains composure and professionalism with customers, clients, and colleagues


Proven track record of excellence in customer service

Excellent written and oral communication skills

Strong phone contact handling skills and active listening

Familiarity with CRM systems and ticketing software

Comfortability and adaptability with various computer tools and programs

Ability to prioritize and manage time effectively

Proficient in research and documentation

Experience in analyzing complex material

Willingness to working evenings, weekends, and/or some holidays

Ideal Candidates should be personable, empathetic, adaptable and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.


June 10, 2019 -



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