Call Center Representative (Part-Time)

Call Center Representative (Part-Time)

CATEGORY: Administrative

The Public Theater
New York, NY 10003
US

Job Details

DESCRIPTION

The Public Theater is excited to announce that we are seeking part-time Call Center Representatives to join our team as soon as possible. Successful candidates are expected to offer the highest level of customer service to our patrons, donors, and any other member of the public, based on the Public Theater Policies and Procedures Handbook. Our team is responsible for ticketing all venues at The Public Theater, as well as Joe’s Pub and Free Shakespeare in the Park at the Delacorte Theater in Central Park.

 

Responsibilities:

·         Serve as a representative of the Public Theater for all call-in customer ticketing, Supporter/Partner contributions, and benefit fulfillment

·         Answer queries about our programming, special events, facilities, and website

·         Ensure customers are informed of participation opportunities, including Supporter and Partner levels, promotions, and small gift donations

·         Perform administrative duties, including mailings, notifying patrons of changes to performance schedules, data entry/cleanup, and replying to/preparing patron emails

·         Stay up to date on Supporter/Partner benefits, promotions, and programming at all venues  

·         Assist in fundraising initiatives for the Public Theater

 

Requirements:

·         Ability to sit or stand for long periods of time using a desktop computer

·         Excellent communication skills

·         Ability to achieve thoroughness and accuracy while multitasking

·         Demonstrated ability to listen, elicit information efficiently, comprehend, and resolve complex patron requests

·         Deal effectively with a wide variety of personalities and situations requiring diplomacy, friendliness, positivity, and courteousness

·         Experience with credit card transactions

·         Previous Call Center or Box Office experience preferred

·         Knowledge of/experience with Tessitura or other ticketing platforms preferred

·         Bilingual a plus

·         Ability to work varied shifts, including evenings, weekends, and holidays

·         Maintain at least 20 hours of regular availability

·         High School Diploma or equivalent

 

The Public is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ability, age, or veteran status.

 

This is a Part-Time, Non-Exempt position, according the Fair Labor Standards Act. Position is available immediately.

 

To apply, please click here: https://publictheaterfoh.typeform.com/to/LD2wCi

Phone calls, emails, and visits will not be accepted during the application process

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