New York, NY 10019
If you have an interest in the arts and a love for technology, we want you to work with us! We have both part-time (20-29 hours/week) and full-time (40 hours/week), entry-level positions available on our Client Administration team, and though our office is in New York City, you can work from anywhere in the U.S.
At PatronManager, our clients are primarily arts & cultural organizations (theatres, orchestras, dance companies, museums) that use our product to run their organizations. We believe they should have access to great technology, as well as the knowledge and expertise to use it successfully. Our Client Administration team is a key part of that philosophy. These are a few of the things our customers tell us about the service we provide:
“Thanks! Your instructions were easy to follow and I got it all fixed. You guys rock!”
“You’re always so helpful, and even when I feel stupid you make me feel like I’m not stupid… We really appreciate it.”
Join us, and you can help us elicit those kinds of responses!
This is not specifically a “tech support” position, but we ARE a technology company, so we’re looking for someone who knows their way around a computer, and is excited (and not at all intimidated) by learning new things all the time. Do you love trying out new apps on your smartphone? Do your relatives come to you with their computer problems? Have you ever built your own database, or website, or even just customized a Tumblr template? If you can answer yes with enthusiasm and pride to questions like these, we’d like you to apply.
Our Client Administration department helps clients by answering questions and solving problems by email and over the phone. Here are some examples of the kind of work you’ll be doing:
Helping a box office manager with their season subscription renewals
Troubleshooting a marketing manager’s problems with setting up an email campaign
Helping a development director with pulling lists for a fundraising appeal
…And just generally answering a wide range of questions about how our system works.
Working here, you’ll learn how cloud-based software works, how arts organizations work, and what it’s like to be part of a fast-growing technology company. Check out the rest of our website to learn more about what we do. Compensation is salaried for full-time positions and hourly for part-time positions, and there is ample opportunity for increased responsibility as time goes on. Full-time positions include health insurance, 401k, and paid vacation benefits.
Are you excited yet? Write to us and tell us why! Your cover letter should make your case for why we should hire you (specifically!) to do this job (specifically!). Previous experience in an arts organization, especially using PatronManager, is nice; proving you’re an awesome, smart, enthusiastic person who loves the arts and loves technology is crucial.
In addition to your cover letter & resume, we’d like to see how you would answer some real-life client questions. Be creative, as there are no correct answers. Along with your resume and cover letter, please submit responses to the following questions:
A PatronManager client named Stefanie is considering offering flex subscription packages and wants to know if PatronManager will support what she’s looking to do. Write her back with an answer.
Carlos, a PatronManager client, writes in asking if we support Bixolon printers. Write him back with a response.
Excited? To apply, send your materials to Philippe at jobs[at]patronmanager.com with the subject line “Client Administration Team.”
November 20, 2017 -