Individual Giving Assistant

Individual Giving Assistant

CATEGORY: Administrative

The Public Theater
New York, NY 10003

Job Details


The Public Theater is seeking a full-time Individual Giving Assistant to support activities related to the Individual Giving Program, which includes annual giving, ticketing, and the membership program. 



Oversee the Partners email and ensure that ticket requests, customer service issues, information requests are done in a timely and accurate manner
Responsible for drafting all outgoing correspondence from Partners email;
Responsible for all day to day individual giving ticketing practices – (i.e. ticket holds, swapping within development and other internal departments and monitoring all ticket orders with open balances); 
Responsible for all Broadway Concierge Service Requests and Trustee ticketing
Track reservations, ticket orders, and RSVPs for productions and events; 
Support the Individual Giving Team in ensuring accurate Playbill listings including pulling list quarterly to ensure entries from donors and follow – up with donors to confirm listing as needed;
Oversee the tracking of all Customer Service issues in Tessitura
Record information in Tessitura to aid in improving relationships and customer service; 
Assist in the Individual Giving team’s stewardship efforts; 
Assist with mailings, including solicitation and acknowledgment letters; 
Fill out gift forms for new and renewed gifts; 
Attend fundraising and cultivation events as needed;  § Complete data entry and maintenance; 
Additional duties to be assigned as needed.

Qualified candidates will have meaningful customer service skills, an attention to detail, and excellent written and verbal communication skills. Candidates must also be able to work independently and manage multiple priorities and projects at once. Strong computer skills required, specifically in Tessitura, Microsoft Excel and Word. 

The Public is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.

This is a Non-Exempt position, according to the Fair Labor Standards Act.

To apply, please send resume and cover letter to: Please include your name and reference the job title in the subject line.

No calls please.



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