Membership Manager

Membership Manager

CATEGORY: Administrative

The Music Hall
Portsmouth, NH 03801

Job Details


Membership Manager

Reports to: Director of Institutional Advancement

Join a fun and fast-paced top New England arts and culture organization as the Membership Manager at The Music Hall in beautiful historic Portsmouth, New Hampshire on the Seacoast. The award-winning not for profit Music Hall has two venues, over 4,000 membership households, and attracts audiences of 120,000 annually. With a budget of nearly $6M and an accomplished professional staff, the Membership Manager will be part of a growing organization and a great team. The Membership Manager plays a significant role within a dynamic cross sales team that is inclusive of box office, marketing, and development. This individual will be responsible for helping to achieve and manage over $900,000 in annual gifts.
Minimum Qualifications

  • Great customer service, relationship, and communication skills.
  • Strong technology skills.
  • Ability to analyze data.
  • Attention to detail and experience with donor software necessary, experience with PatronManager (a Salesforce product) strongly preferred.
  • Bachelor’s degree required.
  • Must be able to work evening and weekend events as needed.
  • A strong connection to arts and culture preferred.  

Primary Responsibilities
  • Annual Giving (includes individual giving and investments by members at all levels) – Participate in setting, tracking, and achieving the budget line alongside the Director of Institutional Advancement (DIA).
  • Manage the organization’s annual fund, which includes outreach-driven appeals, processing and acknowledging gifts, and tracking and reporting on budget goals
  • Manage the Major Gifts Committee – Schedule meetings, prepare agendas with DIA, and provide weekly updates to committee members. Cultivate relationships among members and other vital “influencers” that assist in accomplishing objectives.
  • Patron Manager – Serve in leadership capacity to identify and create customer journey engagements and continually work to improve reporting efficiencies. Record and maintain accurate data and effectively use reporting tools.
  • Aid in the cultivation process and serve as a strong liaison to membership community. Oversee the correspondence and supporting materials for members at each level. Process, acknowledge, track, and report on all membership gifts for weekly review with DIA.
  • Manage and maintain calendars, manage the planning and logistics, manage invitations, and participate as needed in events such as Clubs, Book Club, Stakeholder Access and Parties, and Writers on a New England Stage.

This is a full-time exempt position with a complete benefit package including generous time-off policies, health, dental, vision, and 401K.



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