Part-Time Customer Service and Telephone Sales Rep

Part-Time Customer Service and Telephone Sales Rep

CATEGORY: Other

Lincoln Center for the Performing Arts
New York, NY 10023
US

Job Details

DESCRIPTION

POSITION  

Part-Time Customer Service and Telephone Sales Rep 

 

JOB DESCRIPTION  

Lincoln Center for the Performing Arts (LCPA), one of Lincoln Center’s eleven resident organizations, serves a unique role on the Lincoln Center campus serving as the landlord of the sprawling 16-acre complex, overseeing day-to-day operations, security, and maintenance. This also includes the management of major construction and renovation projects, space rentals, and coordination of outdoor public events.     

 LCPA is also a leading arts presenter, showcasing a dynamic array of music, dance, and theatre on its stages, curating the American Songbook, Great Performers, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors, White Light Festival, and David Rubenstein Atrium series as well as overseeing production for the PBS series, Live From Lincoln Center. 

 Lastly, Lincoln Center Education (LCE), which is part of the LCPA umbrella, strives to help young people in New York develop skills in problem solving, collaboration, communication, imagination, and creativity through their engagement with the arts. In doing so, LCE works to develop teaching artists and oversees community, family, and school programming across the boroughs of New York City. 

The CenterCharge team provides customer service phone support and leads telesales initiatives for Lincoln Center venues, events, and performance series. The CenterCharge department is operational all year round. Scheduling can vary weekly and will include daytime, evening, and weekend shifts. 

The position is covered by the Collective Bargaining Agreement (“CBA”) between Lincoln Center for the Performing Arts, Inc., and Local B-751. Terms and conditions of employment are subject to Lincoln Center’s policies and the CBA. Employees are required to join the Local 751B union within 30 days of employment, if they are not already members. This is a part-time position, reporting to the Senior Manager and Supervisor of CenterCharge.

 

  • PRIMARY RESPONSIBILITIES  Fulfill ticket orders for events at David Geffen Hall, Alice Tully Hall, Juilliard Theater, and other venues on and off the Lincoln Center campus.  
  • Assist with outbound sales and solicitation support on specific campaigns as assigned.  
  • Provide customer service phone support on Lincoln Center venues, events, and performance series.  
  • Ensure all patrons receive a high level customer service.


 
  • QUALIFICATIONS   Excellent telephone manner. 
  • Exceptional customer service experience, preferably in a box office or performing arts environment. 
  • Phone solicitation experience a big plus. 
  • Basic proficiency with computer programs, including Word and Excel.
  • Prior Tessitura experience strongly preferred, but not required.
  • Ability to work both on weekends and/or weekdays as the scheduling needs dictate, flexibility is a must.  


 

SUBMISSION PROCEDURE  

All candidates should submit a resume using the link provided. Internal candidates should submit an application via the employee portal. 

 

It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law.  

LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

HOW TO APPLY

APPLY ONLINE

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7421b050-ddd7-4ade-98d4-ab789c0e7a2f&ccId=19000101_000001&type=MP&lang=en_US
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