According to TheBroadwayLeague.com, here's information about refunds and exchanges for Broadway tickets affected the Hurricane Sandy:
If tickets were purchased via Telecharge or Ticketmaster via phone or online: your credit card will be refunded automatically within 7-10 business days. For any issues, please contact the customer service information included with your tickets. Please have your Order Number/Confirmation Number handy. Original tickets need not be retained.
If tickets were purchased at the Box Office: please return your original tickets to the Theater Box Office. You have the option of receiving a full refund to the original method of payment or exchanging your tickets for an alternate date of your choice, subject to availability.
If tickets were purchased as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Original tickets should be retained until you contact the Group Sales Agent.
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