Assistant Manager - Front of House | Playbill

Assistant Manager - Front of House

CATEGORY: Other

Théâtre XIV
Brooklyn, NY
US

Job Details

DESCRIPTION

ASSiSTANT FRONT OF HOUSE MANAGER

Théâtre XIV / Company XIV / AMDM Productions

Job Listing


COMPENSATION

$35.00/hour

Training: $20.00/hour


SUMMARY

Théâtre XIV seeks a savvy, energetic and detail-oriented individual to execute a finely choreographed service experience. Assistant Managers help lead a team composed of Maître D’s, performer-ushers and performer-bartenders. Leading candidates love service and will have dynamic experience in hospitality and management.


ABOUT THÉÂTRE XIV

Théâtre XIV, the home of Company XIV, is a 175-seat boutique venue in Bushwick, Brooklyn, where service is an extension of performance in a highly choreographed patron experience. Théâtre XIV offers a food and beverage program for patrons including themed cocktails, champagne, absinthe and a selection of treats. Additional cocktail and food pairings are served to VIP patrons.


ABOUT COMPANY XIV

Company XIV fuses burlesque, circus, opera, dance, theater and decadent design to create one-of-a-kind theatrical experiences inspired by the court culture which flourished under the reign of Louis XIV. Founded by Artistic Director Austin McCormick in 2006, the company produces 360-degree immersive productions at Théâtre XIV. XIV’s commitment to pushing boundaries is unparalleled, creating immersive and genre-defying Baroque Burlesque productions including Queen of Hearts, Cinderella, Nutcracker Rouge and Seven Sins.


Company XIV celebrates human diversity and encourages all qualified candidates to apply, including LGBTQIA+, people of color, immigrants and people with disabilities.



RESPONSIBILITIES

Execute Founder / Director’s vision for audience experience

Promote values of generosity, service and fantasy

Proactively identify solutions before they are “problems”

Execute and enforce Department of Health compliance

Document and report POS glitches, research and troubleshoot solutions

Become an expert in each Maitre D’ role

Provide support and step in to support FOH staff wherever needed

Train and nurture incoming FOH staff

Work 2-4 Maitre D’ shifts per week, with responsibilities including:

-Provide exceptional customer service

-Liaise with Stage Management

-Print tickets, will call lists & sales reports

-Arrange audience seating & tables

-Assemble & set pre-ordered food, beverages & gifts

-Greet patrons

-Process walk-up ticket sales

-Process seat upgrades

-Proactively deescalate intoxicated guests, resolve seating conflicts & troubleshoot other patron issues

-Enforce house rules including noise & photography regulations

-Manage late seating

-Bartend as needed

-Open & pour champagne for guests

-Deliver VIP food items

-Open & close curtains as needed

-Bus, clean & polish glasses

-Restock inventory

Perform additional end-of-night responsibilities including:

-Review FOH checklists with staff at the end of each shift

-Log employee hours and enter tip pool figures

-Draft incident reports

-Remit nightly FOH report

-Close venue

Help maintain cleanliness of the facility (with support from Maitre D’s and porters)

Attend bi-weekly management meetings

Attend performance rehearsals as needed

Attend Box Office and other trainings as needed


QUALIFICATIONS

Consistent and enjoys checking things off the list

Meticulous, observant, present

Leads by example

Positive, energetic, enthusiastic

Candidate must have a genuine love for providing exceptional customer service

Bar and/or restaurant management experience preferred

Serving and/or bartending experience preferred

Stage management experience a plus

New York State Health Protection Card required

Must be able to lift and carry 40-lb boxes repeatedly

Experience with G Suite (Google Drive, Sheets, Calendar, etc.) preferred

Experience with Square a plus


SCHEDULE

Assistant Managers are expected to work 2-4 shifts per week. Performances are typically scheduled Thursdays - Sundays with exceptions during peak season when there may be up to 8 performances per week. Shift Lead may be expected to work doubles, Thanksgiving, Christmas Eve, New Year’s Eve and other holidays.


APPLY

To apply, please send a brief cover letter and PDF resume to [email protected] with “FOH ASSISTANT MANAGER” as the subject.

DURATION

Oct 15, 2022 -

SALARY

35

HOW TO APPLY

APPLY BY EMAIL

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