Box Office Manager

 

Box Office Manager

CATEGORY: Administrative

Atlantic Theater Company
New York, NY 10011
US

CONTACT NAME

Camron Parker

Job Details

DESCRIPTION

SUMMARY

Atlantic – an award-winning Off-Broadway theater and NAST-accredited acting school – seeks a Box Office Manager. The Box Office Manager is the primary front-facing customer service representative between the Atlantic and the public. Anticipated hours when not in production are Monday-Friday 10am-6pm. Anticipated hours during performances are Tuesday-Saturday Noon through the fulfillment of post-curtain responsibilities.

 

RESPONSIBILITIES

 

General

      Manage all walk-up sales, as well as email and phone inquiries for single ticket buyers and members.

      Process ticket orders from outside vendors, such as TDF and TodayTix.

      Process staff rate ticket requests and, as directed by the Associate General Manager, assist in the processing of House Seats in conjunction with the Company Manger.

      Process staff, company and development complimentary ticket requests as directed by Associate General Manager, Director of Development and Director of Marketing.

      Coordinate group sale inquiries and process sales

      Program performances, subscription packages, and pricing structures into AudienceView.

      Assist in the training of part-time Box Office staffers.

      Complete and distribute clean, accurate, and timely Wraps and Availability reports to appropriate departments.

      Reconcile all third-party ticket sales with the Finance Associate.

      Maintain an accurate cash base by counting the base at the beginning and end of each shift.

      Perform daily cash reconciliation of cash drawer against AudienceView reports.

      Follow and enforce established Atlantic policies for single ticket buyers, members, cast, staff, discounted ticket buyers, etc.

      Assist Company Manager in maintaining organized complimentary ticket back-up

consisting of signed authorizations for all complimentary tickets and backup of AudienceView settlements.

      Facilitate expeditious communication and manage rapport with AudienceView Call Center including but not limited to notifying of performance changes, on sale dates, ticketing policies and customer service matters.

      Troubleshoot ticketing and audience issues as they arise.

      Maintain current fireguard certification.

      Report Settlements to appropriate unions and leagues.

      Act as staff point person and building liaison at the Linda Gross Theater. (Receive deliveries, greet and direct vendors, etc.)

      During non-performance weeks maintain inventory of all restroom and facility supplies.

      Coordinate with Ticketing Team on ticket availability and house size, and actively brainstorm creative efforts to fill the house as necessary.

      Maintain a clean and organized Box Office and Front of House.

 

Marketing

      Submit ticket offers to TDF, TodayTix, and papering services as directed by Director of Marketing and Associate General Manager

      Coordinate with Marketing department all FOH signage and installation for both LGT and Stage 2

      Ensure supply and inventory of marketing materials such as season brochures, production window cards, postcards, etc are up-to-date and present for both Theater and School

      Assist in researching and identifying discount platform partnerships.

 

Curtain Coverage

      Distribute will call tickets and ask select ticket holders to sign applicable receipts

      Manage walk-up sales and wait lists, as applicable.

      Maintain an updated Usher Database and book Ushers for each public performance.

      Support Company Manager in supervision of House Managers.

      Package any unclaimed tickets and all signed receipts to be filed with the comp back-up for the performance

      Provide, for verification, a copy of the Performance Settlement Report and sign all copies after approval from Company Manager.

 

 

Desired Experience, Skills & Qualifications

Ideal candidate will have 1-3 years of work experience, preferably at a performing arts institution, live entertainment venue, or comparable environment. Candidate will demonstrate attention to detail, creative problem-solving skills, possess and exhibit empathy, exude a good sense of humor, a track record of on-their-feet problem solving, excellent multi-tasking abilities, and an ability to stay motivated in an independent working space. Strong customer service skills, clear communication, and ability to be a team player will be crucial.

 

Microsoft Office Suite, Google Suite and experience with OvationTix/AudienceView is a plus.

 

This position requires evening and weekend availability.

 

Atlantic Theater Company is an equal opportunity employer. Candidates who identify as BIPOC, queer, trans, non-binary, candidates with disabilities, or candidates who are parents or immigrants are encouraged to apply.

 

This is a full-time position with a salary range of $40,000 – $45,000 (commensurate with experience) per year and benefits. Please email a cover letter and resume to Camron Parker at jobs@atlantictheater.org and include Box Office Manager in the subject line. No phone calls, please.

SALARY

$40,000-45,000

HOW TO APPLY

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