ABOUT HARLEM STAGE

Harlem Stage is one of New York City’s most vital performing arts centers. We celebrate the profound and indelible influence Harlem has had on American arts and culture. Hailed by The New York Times as “an invaluable incubator of talent” and boasting five MacArthur Genius Fellowship and two Pulitzer Prize awardees among our artistic family, Harlem Stage’s mission, for nearly 40 years, has been to bridge the rich and diverse artistic legacy of Harlem to contemporary artists of color. By fostering talent, commissioning works, and providing support, we allow visionary artists of color the space and freedom to explore and create new work that is innovative, relevant, and socially significant.

ABOUT THE POSITION

Reporting to the Senior Director of Digital Content and Marketing, the Box Office Manager is responsible for managing box office software, telephone, and in-person ticket sales, generating and analyzing sales reports, and maintaining the highest standards of customer service at Harlem Stage. The Harlem Stage Gatehouse is a performing arts center with 125 seats that hosts approximately 40 – 50 performances per year including Saturday performances.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Managing the box office at events, supporting patrons, as well as the operations team and front-of-house staff

• Ensuring Harlem Stage patrons and guests receive exceptional customer service on the phone and in person

• Meticulously managing customer ticket data and providing daily box office reports

• Providing ticket and donation income reconciliation reports to the Finance team and Senior Management

• Keeping abreast of, and offering insights and recommendations based on industry trends

• Attending and providing updates at weekly meetings with the Marketing team and the Harlem Stage staff, including the latest box office sales

• Maintaining and troubleshooting point-of-sales devices (ticket scanners, printers, etc.)

• Creating targeted reports as requested by the senior management

QUALIFICATIONS

• Three to five years of Box Office experience required

• Bachelor’s degree preferred

• Data Nerd preferred

• Familiarity with box office and CRM software programs preferred

• Must be a fast and enthusiastic learner and contributor

• Strong organizational, administrative, verbal, and written communication skills are a must

• Ability to work late on performance nights (including Saturdays) usually until 9:30p is required

• Must be proficient in Word, Excel, PowerPoint, and Google Workspace

• Strong interpersonal, customer service and relationship-building skills are critical

• Must manage tasks independently with strong attention to detail

• Must be solution-oriented and proactively troubleshoot technical issues

• The ability to problem-solve and manage customer inquiries and issues while maintaining composure is a must

Harlem Stage is committed to diversity and especially encourages members of underrepresented communities to apply. It offers equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Learn more about Harlem Stage at www.HarlemStage.org

TO APPLY

Please send a cover letter outlining how your experience is a fit for this position, and a resume, to Deirdre May, Senior Director of Digital Content and Marketing, at: [email protected]

Please put “Harlem Stage Box Office Manager” in the subject line of your e-mail application.