Call Center Agent


Call Center Agent

New York, NY 10018

Job Details




Call Center Agent


Our Call Center Agents are customer-oriented service professionals serving as liaisons between our clients and their customers to provide a seamless ticketing experience through our cloud-based ticketing software. Our team consists of hard-working individuals active in/knowledgeable of the performing arts and entertainment industry with a passion for arts and culture. Each member of the team contributes to our warm and welcoming work environment, balances personal responsibilities with a flexible, hourly work schedule, maintains a positive and collaborative mindset, and works energetically to achieve department and company-wide goals.   


  • Manages inbound calls and customer service inquiries 
  • Identifies and assesses customers’ needs 
  • Provides product/services information by utilizing multiple resources
  • Builds trust with clients and customers through honest and caring customer support
  • Troubleshoots and investigates potential or emerging issues
  • Adheres to department and company-wide policies
  • Maintains composure and professionalism with customers, clients, and colleagues

  • Proven track record of excellence in customer service
  • Excellent written and oral communication skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and ticketing software
  • Comfortability and adaptability with various computer tools and programs
  • Ability to prioritize and manage time effectively
  • Proficient in research and documentation
  • Experience in analyzing complex material
  • Willingness to working evenings, weekends, and/or some holidays 

Ideal Candidates should be personable, empathetic, adaptable and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.



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