Ticket Services Representative | Playbill

Ticket Services Representative

CATEGORY: Administrative

Signature Theatre
New York

Job Details


Signature Theatre, one of New York’s leading off-Broadway theatres is seeking a TICKET SERVICES REPRESENTATIVE.

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices.

Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply.

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities.

Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org

Position Summary

Ticket Services Representative is a part-time position and reports to the Ticket Services Manager and Assistant Ticket Services Manager. The position is part of a team that represents the call center, concierge, and downstairs box office in the multi-venue facility. At this time, this position will be working remotely and in person.

Responsibilities include, but are not limited to:

· Working remotely to answer voicemails and inbound busy phone queue to sell tickets and memberships with Tessitura ticketing system

· Selling tickets troubleshooting customer service issues at the downstairs box office in person

· First line response for customer service inquiries

· Maintaining relationships with our loyal base of members

· Responding daily to Ticket Services email inquiries

Desired Skills and Experience

Candidates must have experience with ticketing systems in a professional capacity. Tessitura experience preferred. This is a part-time hourly position without benefits, working weekdays, weekends, and holidays.


This is a part-time hourly position without benefits, working weekdays, weekends, and holidays.

Salary $18.00/hour.

Application Instructions

Please email a cover letter and resume, with references, to careers@signaturetheatre.org. Please include “Ticket Services Representative” in the subject line. E.O.E. All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.

No phone calls, please. For more information about Signature, please visit www.signaturetheatre.org.







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