Despite Snow, Broadway Shows Go On; Refunds and Exchanges Available at Some Shows

News   Despite Snow, Broadway Shows Go On; Refunds and Exchanges Available at Some Shows
Despite a late-winter snow that has dropped more than three inches of snow on the metropolitan New York area by mid afternoon, producers have decided that all shows will go on tonight.

The Broadway League issued a statement confirming that the theatres will be lit March 5, adding, "For questions about exchange or refund policies [for those unable to get to New York], theatregoers should contact their point of purchase."

Ticketmaster: Call (800) 653-8000 or visit

Telecharge: Call 212-239-6210 or 800-543-4835, or visit More details at the bottom of this story.

Making the most of the storm, Broadway's Mamma Mia! is offering a "Snow Day Discount."

But in New Jersey, where the snowfall is heavier, two major productions cancelled performances, The Hunchback of Notre Dame and Buyer & Cellar. It’s some of the heaviest snowfall Broadway has experienced since Monday, Jan. 26, 2015 when all three shows playing that night cancelled performances. Several productions also canceled Jan. 27 performances.

Read about the history of snowstorms and Broadway here.

Check out our "Frozen"-inspired Playbill covers!


The following advisory about today's storm appeared on the Telecharge home page:

If you purchased tickets from Telecharge, ADVANCE EXCHANGES can now be performed ONLINE for most types of purchases without having to call Telecharge Customer Service. Simply visit your Order Details page where you’ll be guided through an exchange online. (You’ll need to enter your order number and email address to view this information.)

ADVANCE EXCHANGES must be done before the start of the original performance. The following shows are offering ADVANCE EXCHANGES (before the performance) for Telecharge customers who are unable to attend a performance on Thursday, March 5, due to the winter storm:

The Audience
Avenue Q
Beautiful: The Carole King Musical
The Book of Mormon
Churchill (mat and eve)
The Curious Incident of the Dog...
Fish in the Dark
Fuerza Bruta
A Gentleman’s Guide to Love & Murder
Hedwig and the Angry Inch
The Heidi Chronicles
It’s Only a Play
Jersey Boys
Kinky Boots
Les Misérables
Mamma Mia!
Nevermore (mat and eve)
The Phantom of the Opera (mat and eve)

*Due to limited availability, Constellations will only allow ADVANCE REFUNDS for tonight's performance. You will not be able to exchange into another performance. If you did not purchase your tickets from Telecharge, please contact your original point of purchase.

Some types of purchases are not available for exchange online. If you purchased tickets through Telecharge for one of the listed shows but do not see any exchange options on your Order Details page, please call Telecharge Customer Service at 212-239-6210 or 800-543-4835 (9 AM-9PM EST). Hold times may be long, so please be patient.



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