The following information is provided by The Broadway League, the trade organization of Broadway theatre owners and producers. For information about refunds for Off-Broadway shows and other performance events, contact the point of purchase.
If tickets were purchased via Telecharge or Ticketmaster via phone or online: Your credit card will be refunded automatically within 7-10 business days. For any issues, please contact the customer service information included with your tickets. Please have your Order Number/Confirmation Number handy. Original tickets need not be retained.
If tickets were purchased at the box office: Return your original tickets to the theatre's box office. You have the option of receiving a full refund to the original method of payment or exchanging your tickets for an alternate date of your choice, subject to availability.
If tickets were purchased as part of a group: Contact your Group Sales Agent for more information regarding refunds or exchanges. Original tickets should be retained until you contact the Group Sales Agent. If tickets were purchased through any other sales channel: Return to the original point of purchase for more information. If you have your tickets in hand, retain them for a refund or exchange.