The Westside Theatre, a commercial Off-Broadway Theatre, seeks applicants for a position as Assistant House Manager for a production currently running in our Upstairs Theatre. The Westside Theatre is operating as a fully vaccinated workplace.

The Assistant House Manager is responsible for ensuring that patrons and guests have a safe, relaxed, and pleasant experience at the Westside Theatre. Excellent customer service and communication skills are a necessity. The Assistant House Manager reports directly to the House Manager, and works closely with WST administration, box office staff, production staff, and ushers. Schedule includes evenings, weekends, and some holidays. This is a full time position.

Responsibilities include:

-Coordinating with house manager, box office, and production staff to ensure safe and efficient management of entrance and exit of patrons from the venue each performance

-Responding to audience questions and concerns, troubleshooting and resolving customer service issues with patrons, and enforcing house rules

-Working with Shubert Ticketing to maintain ticket scanner system, understanding operation and troubleshooting of scanning devices

-Keeping constant communication with House Manager, making note of any patron incidents or issues while keeping detailed report records

-Having an overall general understanding of building operations

-Scanning tickets for performances, assisting with late-seating or re-admittance

-Additional event/rental managing as needed

-Other duties as assigned by Operations Manager or General Manager

Applicants must be self-motivated, calm under pressure, excellent at customer service and communication, detail-oriented, and collaborative. Obtaining or possessing a FDNY F-03 Certificate of Fitness is required upon hire. The position requires the ability to stay on your feet for extended periods of time. Previous Front of House or theatrical experience preferred.

The Westside Theatre is an Equal Opportunity Employer, without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age, and strongly encourages the application of underrepresented groups in our industry for this position. This is a full-time salaried position with group health benefits, and a 401(K) plan after one year of service. Evening and weekend hours are required, including some holidays. Adherence to all applicable New York State, City, and CDC public health and safety guidelines will all be required of all employees.

Position is full time plus benefits, including paid time off and health insurance, and is salaried (32 hours) at a rate of $18/hour, with the opportunity for additional hours. Immediate availability is preferred.

Please send resume and a brief cover letter to [email protected]. PDF format preferred. Please include “ASSISTANT HOUSE MANAGER” and your name in the full subject line. No phone calls please.